DNN Designer
Wednesday, October 23, 2019

Legal Technology Group, Inc.
333 South State Street, #V421
Lake Oswego, Oregon 97034
(503) 200-2936 

Click on video link below
30 Choosing the Right Vendor


How you choose an electronic discovery vendor, and who you use in your cases, should be in your Litigation Response Plan.


The problem is too many e-discovery projects fail. Deadlines are missed, quality problems happen, and costs run out of control, and in some cases, corporations have to change vendors partway through the project, which creates delays and more costs.


There is wide variation in quality between e-discovery vendors today. It isn't like a laundromat where you take your shirts in and they all do about the same job. Be aware there are significant differences in quality and price. Electronic discovery services are not a commodity business yet, and we have found with our Request for Proposal (RRP) service that there can be hundreds of thousands or even millions of dollars in difference between the high and low vendor bidding on a particular project.


You plan should contain checklists and standard RFPs to use to select best of breed vendors or a vendor for a specific legal matter. Make sure to consider:


  • Full service vs. specialized vendors.
  • Services needed.
  • Software features, easy of use and interface.
  • Quality of service.
  • Performance and scalability.
  • Customer services
  • Dedicated project management.
  • Check references and testimonials.


Some vendors have a great sales team and they have a lot of clients, but they don't seem to have repeat clients. Here's a graphic showing the rating of a particular vendor that was reviewed in an e-discovery case. There are many criteria to evaluate to compare one vendor against others.


You also need to manage the vendors. Just because you selected a great vendor doesn't mean your job is done. Develop a detailed project plan with milestones that need to be completed. Demand empirical evidence and reports to hold them accountable at each stage of the project. Review weekly the project plan and make sure to talk to the vendor at least once a week. If there's a problem, you need to learn about it early so you can deal with it, not the week before a discovery deadline, so keep in contact and review those status reports. All of this should be set forth in your Litigation Response Plan.

Legal Technology Group

Phone: (503) 200-2936

Email: info@LitigationResponsePlan.com

Atlanta, Baltimore, Boise, Boston, Chicago, Columbus, Dallas, Detroit, El Paso, Fort Worth, Fresno, Houston, Jacksonville, Kansas City, Las Vegas, Long Beach, Los Angeles, Memphis, Miami, Milwaukie, Minneapolis, New York, Oakland, Philadelphia, Phoenix, Pittsburgh, Portland, Reno, Riverside, Sacramento, San Antonio, San Diego, San Francisco, San Jose, Santa Rosa, Seattle, Spokane, St. Louis, Stockton, Tacoma, Tampa, Tucson, Vancouver.

Website Content Copyright � 2019, Litigation Response Plan for Corporations
Terms Of Use | Privacy Statement